0%
of customers expect instant replies
TroveChat
by TroveDeck
🚫 WE BANNED METAFacebook Messenger & Instagram DM are permanently removed from TroveChat in protest of Meta's unreasonable Business Verification rejections. Small businesses deserve better. Use WhatsApp, Telegram, or our Web Widget — they just work.
TroveChat for E-commerce
YourAICustomer Service,Never Sleeps
Transform your e-commerce support with AI that speaks your customers' language.
No credit card required
< 3s response
99.9% uptime
50+ languages
Smart Routing Matrix
Sentiment + Intent Detector
Dashboard PreviewAI Response Time < 3s
Live Conversations
Customer: Where is my order?
AI: Your parcel is out for delivery today 🚚
Customer: 可以改地址吗?
AI: 可以，我们已为你转人工确认 ✅
Themes
AI Providers
DeepSeek · OpenAI · Claude · Gemini · Groq
Handover
Keyword → Emotion → Intent → Confidence → Risk
AI Replies < 3s5D Smart HandoverChinese + English + MalayRAG Knowledge BaseStripe Billing ReadyAI Replies < 3s5D Smart HandoverChinese + English + MalayRAG Knowledge BaseStripe Billing Ready
Tired of losing customers to slow replies?
0h
average response time without AI
0s
response with TroveChat
Everything You Need for 24/7 Commerce Support
AI Auto-Reply
RAG + DeepSeek for natural, emoji-rich replies.
Hi, where is my order?
Out for delivery today 🚚
Multilingual Intelligence
Chinese, English, Malay auto-detection.
EN: Delivery in 2 days
中文: 2 天内送达
BM: Sampai dalam 2 hari
Smart Human Handover
Escalate by keyword, emotion, intent, confidence, risk.
🙂🧠🔴👩💼
Self-Learning Engine
Mines chats every 6 hours and suggests new Q&A.
Knowledge Base
CRUD, CSV import, semantic search.
Shipping time?
Return policy?
Payment methods?
Multi-Provider AI
DeepSeek, OpenAI, Claude, Gemini, Groq BYOK.
AI
DOCGCinematic Dashboard
Dark glass UI with 6 gradient themes.
Stripe Billing
Built-in subscription management and plan switching.
How It Works
STEP 1
Connect WhatsApp, Telegram, or your website
STEP 2
Add your product knowledge
STEP 3
AI starts replying instantly
Inside the TroveChat Command Center
这款耳机续航多久？
这款耳机续航 20 小时，充电只要 1.5 小时哦！
有黑色的吗？
有的，黑色/白色/蓝色都有货 ✅
Q: Shipping time? shipping
Q: Return policy? policy
Q: Payment methods? payment
Q: Warranty info? product
Trove Deck
你好
嗨，欢迎光临！🎉
[Message...]
Simple Pricing That Scales
Save 20%
Free
$0/mo
- Messages/mo: 100
- KB Entries: 50
- AI Provider: DeepSeek
- Channels: 1
- Self-Learning: -
- Support: -
Starter
$0/mo
- Messages/mo: 1,000
- KB Entries: 500
- AI Provider: DeepSeek
- Channels: 2
- Self-Learning: Basic
- Support: -
MOST POPULAR
Pro
$0/mo
- Messages/mo: 10,000
- KB Entries: 5,000
- AI Provider: Any (BYOK)
- Channels: 5
- Self-Learning: Advanced
- Support: Email
Business
$0/mo
- Messages/mo: 50,000
- KB Entries: Unlimited
- AI Provider: Any (BYOK)
- Channels: Unlimited
- Self-Learning: Advanced
- Support: Email + Telegram
Trusted by e-commerce merchants across Southeast Asia
★★★★★
Verified Merchant
"TroveChat saved us 15 hours/week on customer support. The AI replies are so natural, customers think they're talking to a real person!"
- Sarah L., Shopee Seller, Kuala Lumpur
★★★★★
Verified Merchant
"从前每天花 6 小时回复客户消息，现在 AI 帮我搞定 90%，我只需要处理复杂问题。太省心了！"
- 张明, Lazada 卖家, 新加坡
★★★★★
Verified Merchant
"The multilingual support is amazing. My customers write in Chinese, English, and Malay - TroveChat handles all three perfectly."
- Ahmad R., WhatsApp Business Seller, Penang
Frequently Asked Questions
WhatsApp, Telegram, Shopee, Lazada, and our embeddable Web Widget. Facebook Messenger and Instagram DM are NOT supported — see below.
We BANNED Meta from TroveChat. After months of unreasonable rejections in Meta's Business Verification process — despite submitting valid SSM registration, e-Info, and utility bills — we decided small businesses deserve better than arbitrary gatekeeping. Use WhatsApp or Telegram instead. They just work.
No. Connect your channel, upload Q&A, and TroveChat starts working.
DeepSeek by default, or bring your own OpenAI, Claude, Gemini, and Groq keys.
Yes. Data is encrypted with AES-256-GCM and never sold to third parties.
Yes. Upgrade or downgrade through Stripe billing anytime.
Chinese, English, and Malay with automatic detection.
Talk to Our Team
Prefer a custom onboarding? Leave your details and we will reach out.